1、How long does it take to receive your product?
In addition to customized products, each of our orders will be shipped within 48 hours, and each order will have a tracking number to track the logistics track.
USA 8-12 Working days
EU 8-15 Working days
JP 3-5 Working days
CA 7-9 Working days
AU 5-10 Working days
NZ 8-15 days
Middle Eastern countries and regions （8-15 days）: Israel, the United Arab Emirates, Bahrain, Jordan, Oman, Qatar, Saudi Arabia.
Some Asian countries and regions （8-15 days）: South Korea, India, Malaysia, Philippines, Singapore.
Some American countries and regions（15-30 days）: Brazil, Chile, Colombia, Peru、Mexico.
2、About returns
If you find that the product is damaged after receiving it, or there is any product quality problem caused by non-human factors, we can return or exchange it. Please contact us within 5 days after signing for it: jerryli@shlizone.com
3、About customized products and bulk purchase prices
We will provide more favorable prices for customers with long-term and stable needs
Since there are too many specifications of battery packs, you may not find the accessories you need in our existing product list. You can contact us to tell us about your needs. Most of the time we can find the lithium battery accessories you need. We can also customize special shapes of lithium battery holders, nickel strips, copper strips, battery pack shells, personalized PVC heat shrink tubing, etc.
